Google created Project Oxygen. Its purpose was to identify what would make managers better at what they do. After trawling over 10,000 documents, such as appraisals, they concluded with two startling facts: The skill that would help managers most – Coaching.The skill that managers lacked most – Coaching. We all intuitively know that telling does not help our people to do things by themselves. We didn’t need google to tell us. Yet, we still tell….